... conversations. At the opening of each conversation, Shipped AI will be the first to respond (via the AI bot) and tag the conversation with the shipped-ai-intercepted Tag. When a Chat conversation is resolved, the ticket will be tagged with shipped-ai ...
... open Gorgias Chat is offered and takes that step, the Gorgias Chat will open up and they'll be able to start a conversation with your Support. Use the Stonly contact form to create a ticket in Gorgias 1. Log into your Stonly account, and choose the ...
... ), the Ticket will open in Gorgias. You will also be able to view that thread of messages in Stay AI’s Customer Conversations tab. Streamlined customer support - Merchants can now manage subscriptions directly within Gorgias, minimizing the need to switch between multiple platforms. Improved customer ...
... the reply as a text message response. What if I close the ticket? If you close the ticket in Gorgias and the customer replies, a new ticket will be created. Otherwise, if the conversation isn't closed, new replies will appear in the same thread.
... and can be supported within the US only. The client received only one reply. Why? You can only reply once to customers through Omnisend. You should close the ticket after the first reply then, if the client responds, a new conversation will be created for further communication.
... but not from Gorgias to KrispCall. Notes logging: This option syncs notes to Gorgias. The notes are created/edited/deleted from the conversation box or during the call. Toggling off this button won’t sync notes to Gorgias: Workflow Settings Make sure to enable call ...
... associated with Gorgias, so any messaging used within the Playground, will remain and only be visible in Fini: You can see the conversation that happens in a Gorgias ticket under the History tab under Conversations→History, in the Fini Dashboard. You can also choose to have ...
To set up Email as a channel in Gorgias, you can connect your Gmail or Google workspace account to your Gorgias inbox. When you connect Gmail to Gorgias, you’ll receive new messages sent to your support email address directly in Gorgias. You can then send and ...
