... and can be supported within the US only. The client received only one reply. Why? You can only reply once to customers through Omnisend. You should close the ticket after the first reply then, if the client responds, a new conversation will be created for further communication.
... but not from Gorgias to KrispCall. Notes logging: This option syncs notes to Gorgias. The notes are created/edited/deleted from the conversation box or during the call. Toggling off this button won’t sync notes to Gorgias: Workflow Settings Make sure to enable call ...
... associated with Gorgias, so any messaging used within the Playground, will remain and only be visible in Fini: You can see the conversation that happens in a Gorgias ticket under the History tab under Conversations→History, in the Fini Dashboard. You can also choose to have ...
... to Comment event, which will include the comment you were responding to and a link to the Instagram comment ticket where you initiated the conversation. It will also include the Instagram Direct message response from the previous step. The rest of the conversation will take place in the new ...
... tickets. Full reports: See Aide performance reports outlining the most common topics detected, automation executed, drafts used, and bot-handled conversations. Easy to Train: train Aide with macros, past tickets, topics, help articles, and add custom AI instructions to make ...
... However, Automate still played a key role in resolving the request without extended back-and-forth. To be clear, if the conversation is continued by an agent within 72 hours after it started, it will never be charged as both an automated interaction and a ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform that uses SMS and email for marketing campaigns based on customer interactions your business generates. The integration ...
You can use Gorgias’s set of Live Statistics dashboards to monitor your team’s daily activity, assess ticket volume and staffing needs, and identify opportunities to improve customer experience. Use the Live Overview report to monitor support volume Use the Live Agents report to monitor ...
