... request. Bigblue is a fulfillment company for e-commerce brands - their technology allows you to offer prime-like deliveries, branded tracking emails, a return portal, and more. And every order is automatically prepared in their logistics network. With the Bigblue App for Gorgias, ...
... to your Macros - you'll find them under the type field when you try to create a new Macro. These are: Forward email Add attachments Set status Assign an agent Assign a team Set subject Snooze for Send internal note Exclude ticket from CSAT Exclude ticket from ...
... The integration uses the email of the agent to find internal users in Gorgias. If the Aircall user email doesn’t match the Gorgias email, the integration will leave the ticket unassigned. Comments are not assigned to the correct users The integration uses the email of the agent ...
... a GPT4-powered AI chatbot trained on your Gorgias ticket and Shopify data helping you provide automated support via the Gorgias Chat Widget, email & SMS. Pricing starts at 0.1 cents per ticket. You can benefit from: 24/7 Customer Engagement with AI and instant ...
... {{ticket.customer.integrations.bigcommerce.customer.first_name}} {{ticket.customer.integrations.bigcommerce.customer.last_name}} Customer email {{ticket.customer.integrations.bigcommerce.customer.email}} Customer phone number {{ticket.customer.integrations.bigcommerce.customer.phone}} Customer ...
... Chat is the first engagement platform with 15+ social and comms channels built-in. It integrates with 15+ social channels such as Email, Instagram, WhatsApp, TikTok, Discord, Yelp, and more. The Omni app merely redirects users to the designated channels shown ...
... built-in spam protection, the ability to attach multiple files, and customizable subject lines. Some of the benefits include: Using an email link on the website directly causes exposure to spam - using a Contact Form can drastically reduce this. The Shopify/BigCommerce default contact ...
Auto assignment behavior controls if tickets are automatically assigned to a team based on certain conditions - like when a new ticket is created via Chat -> assign to the Support team. This can be especially useful if you have specific teams dedicated to handling a specific group of ...
