Order Management is part of Automate and can be used in your Help Center. With Order Management, your customer can choose to receive a one-time password (6-digit verification code) via email or SMS to log in by inputting the code in the Order ...
... -> Chat -> your Chat integration -> Preferences. 2. Toggle the Send chat transcripts to customer email setting on. 3. Select which Email integration you'd like to use to send these emails above that toggle - if none is selected, the active Email integration ...
... Gorgias as an Admin and be logged into the inbox of the Shared email address. Steps 1. Navigate to Settings -> Channels -> Email. 2. Click on Add Email Address in the top right. 3. Click on Connect Other Email Provider, enter your Shared email address there ...
You can set up Gorgias Voice so that your team can make and receive calls directly from your helpdesk. Each time you receive a phone call, the conversation is managed in Gorgias as a ticket, just like inquiries from email, chat and other channels. Your agents can ...
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
... please follow the steps below: 1. Click Create Ticket in the left-hand side dashboard. 2. Set the ticket subject. 3. Enter the email address(s) of the recipient. 4. Select the email address you want to send your email from. 5. Type your message or ...
... be a bit longer than for a regular support request. Omnisend is a multi-channel marketing automation platform for e-commerce businesses. Send email marketing, newsletters, and SMS campaigns (start with 500 free emails per month). Grow your email lists with popups including exit ...
We're using the terms filter, operator, and value to filter tickets and define Views. Filters NameDescriptionExample Assignee team Selects the assigned team on a ticket. Assignee user Selects the assigned user on a ticket. Channel Selects the channel through which the ticket is created. Email, ...
