296 Results for "email"
Migrate from non-Zendesk providers
If you need to migrate tickets from non-Zendesk customer support platforms and you're unable to do so through email import in Gorgias, then you can use a platform like help-desk-migration.com.
Support
You can also check our Master Subscription Agreement (MSA) here. We strive to provide maximum customer support and currently provide it through Email and Chat 24/7 - you can reach out to our Support team using the Chat widget in the bottom right corner of your ...
About us
Gorgias (pronounced "gorgeous") is a customer support platform built for e-commerce companies. Connect all of your customer service channels: Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS, and manage all of them from inside one Gorgias ...
Channels
When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the ...
Edit a customer
A customer's profile can be edited from either the customer settings page or from a ticket directly. Updating customer information (other than removing a phone number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - ...
Automatic Online/Offline Status
Offline mode is when live Chat conversations aren't available but your customers can still reach out via Chat through offline capture where they can expect a reply by email. If you're just getting started with Chat or don’t have around-the-clock ...
Sendlane
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Sendlane’s unified email, SMS and reviews solution empowers eCommerce brands to consolidate their tech stack and leverage deep- ...
Rule Glossary: Actions
... events. You can add one of your email addresses in CC or BCC if you need confirmation that the email has been sent out. The email will always be sent out from the default Gorgias email address (the long email address that is used for email forwarding). The ...
