These Rules will automatically reply to and tag tickets. General Autoresponder Use case: Automatically replies to new Email tickets. Example: Outside business hours Use case: Automatically replies to new emails received outside business hours. Example: Shopify Shopify Order Status Use case: Automatically respond to order ...
Customer Customer Data This condition has been decommissioned temporarily while our developers are working on improving it. Customer Email The Rule will only trigger if the customer's email is a specific one. Customer Other Integrations This condition has also been decommissioned temporarily while our developers are working on ...
1. Locate the merged customer - they'll be under one name but have two or more email addresses and possibly other data. 2. Determine which data belongs to one customer, and which to the other. 3. Remove all data associated with one customer from the customer profile ...
Commonly, some issues that you encounter with Gorgias are caused by your browser. For example, when reactivating an email integration, sometimes your access token will need to be refreshed, and accessing Gorgias from Incognito can help achieve that. Steps Chrome 1. Open Chrome. 2. Click on ...
... Check out our dedicated section for the standalone Contact Form. Limitations The free text field for the first name is limited to 100 characters The email address left in the email field has to be a valid one and the field is limited to 100 characters The message field is ...
If you need to migrate tickets from non-Zendesk customer support platforms and you're unable to do so through email import in Gorgias, then you can use a platform like help-desk-migration.com.
You can also check our Master Subscription Agreement (MSA) here. We strive to provide maximum customer support and currently provide it through Email and Chat 24/7 - you can reach out to our Support team using the Chat widget in the bottom right corner of your ...
Gorgias (pronounced "gorgeous") is a customer support platform built for e-commerce companies. Connect all of your customer service channels: Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS, and manage all of them from inside one Gorgias ...
