297 Results for "email"
Create a Help Center Contact Form
... Check out our dedicated section for the standalone Contact Form. Limitations The free text field for the first name is limited to 100 characters The email address left in the email field has to be a valid one and the field is limited to 100 characters The message field is ...
Create a Gorgias helpdesk
Gorgias is a customer support platform for ecommerce brands, designed to help you manage customer interactions across multiple channels, including email, chat, social media, and phone & SMS. It brings your customer conversations into a single platform, connects with your ecommerce store, and ...
Migrate from non-Zendesk providers
If you need to migrate tickets from non-Zendesk customer support platforms and you're unable to do so through email import in Gorgias, then you can use a platform like help-desk-migration.com. Note: Have more than 500 tickets/month? ...
Channels
When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the ...
Manage your profile and preferences
... used as a variable, in chat, is how you’re identified in Analytics reports, and around the helpdesk in general. Your email This is the email address you use to sign in to Gorgias. It can also be used to identify you around the helpdesk. Your ...
Edit a customer
A customer's profile can be edited from either the customer settings page or from a ticket directly. Updating customer information (other than removing a phone number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - ...
Automatic Online/Offline Status
Offline mode is when live Chat conversations aren't available but your customers can still reach out via Chat through offline capture where they can expect a reply by email. If you're just getting started with Chat or don’t have around-the-clock ...
Sendlane
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Sendlane’s unified email, SMS and reviews solution empowers eCommerce brands to consolidate their tech stack and leverage deep- ...
