Offline mode is when live Chat conversations aren't available but your customers can still reach out via Chat through offline capture where they can expect a reply by email. If you're just getting started with Chat or don’t have around-the-clock ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Sendlane’s unified email, SMS and reviews solution empowers eCommerce brands to consolidate their tech stack and leverage deep- ...
... events. You can add one of your email addresses in CC or BCC if you need confirmation that the email has been sent out. The email will always be sent out from the default Gorgias email address (the long email address that is used for email forwarding). This ...
You can merge tickets about the same issue from the same customer to keep the conversation flow easier. It's possible to merge Messenger tickets. Aircall tickets can also be merged with email tickets. Email tickets can be merged with any other ticket channel, but two Email tickets ...
... with ~all and not with -all. The difference between the two is that -all will be rejected and not sent if the email doesn’t comply with the set rules, and ~all will be tagged as SOFTFAIL, but still sent if the email ...
Website visitors can use Customer Chat to talk with you on Messenger without leaving the store - if the visitor leaves, the conversation continues on Messenger. Customers don't have to leave their email address to start a conversation, and you don't need to wonder ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ARPU helps Recharge merchants enhance their upcoming order email notifications. With it, you can create custom email campaigns, add 2 ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform that uses SMS and email for marketing campaigns based on customer interactions your business generates. The integration ...
