When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the ...
Overview of Gorgias Gorgias is the leading helpdesk solution for eCommerce brands. We enable thousands of merchants to manage all their customer service - Facebook & Instagram, emails, chat, Voice & SMS - in a unified platform integrated with Shopify, BigCommerce, and Magento. Developed with ...
... in emails.gorgias.com for Mailgun or email.gorgias.com for Sendgrid. This email address is used for the following features: Sending and receiving emails through integrations set up with email forwarding. Sending satisfaction survey emails Sending emails via the Send Email Rule action Direct Email integrations don' ...
A customer's profile can be edited from either the customer settings page or from a ticket directly. Updating customer information (other than removing a phone number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - ...
Offline mode is when live Chat conversations aren't available but your customers can still reach out via Chat through offline capture where they can expect a reply by email. If you're just getting started with Chat or don’t have around-the-clock ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Sendlane’s unified email, SMS and reviews solution empowers eCommerce brands to consolidate their tech stack and leverage deep- ...
... events. You can add one of your email addresses in CC or BCC if you need confirmation that the email has been sent out. The email will always be sent out from the default Gorgias email address (the long email address that is used for email forwarding). This ...
You can merge tickets about the same issue from the same customer to keep the conversation flow easier. It's possible to merge Messenger tickets. Aircall tickets can also be merged with email tickets. Email tickets can be merged with any other ticket channel, but two Email tickets ...
