... in Gorgias from where you can respond again. 2-way messaging also works for US numbers! Can Klaviyo SMS messages be forwarded via email? This is not yet supported, if you forward Klaviyo SMS messages to an external email address, the SMS will also be ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Postcall sends customizable customer satisfaction surveys by SMS or email after your calls, or via an IVR menu at the end ...
You can auto-populate Shopify data within a Macro by adding variables to it so you don't have to search for customer or order data and copy it manually into your message. Variables Customer email {{ticket.customer.integrations.shopify.customer.email}} Customer name ...
Order Management is part of Automate and can be used in your Help Center. With Order Management, your customer can choose to receive a one-time password (6-digit verification code) via email or SMS to log in by inputting the code in the Order ...
... -> Chat -> your Chat integration -> Preferences. 2. Toggle the Send chat transcripts to customer email setting on. 3. Select which Email integration you'd like to use to send these emails above that toggle - if none is selected, the active Email integration ...
You can set up Gorgias Voice so that your team can make and receive calls directly from your helpdesk. Each time you receive a phone call, the conversation is managed in Gorgias as a ticket, just like inquiries from email, chat and other channels. Your agents can ...
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
... please follow the steps below: 1. Click Create Ticket in the left-hand side dashboard. 2. Set the ticket subject. 3. Enter the email address(s) of the recipient. 4. Select the email address you want to send your email from. 5. Type your message or ...
