Signatures
... integration - you can choose where you'd like to have your full name, agent's job title, logo image, phone number, etc. by editing a specific signature at Settings -> Channels -> Emails -> the email you'd like ...
All articles
92 Results for "phone"
Junip
... -first review platform helps you meet customers where, when, and how they're most likely to review (like on their phone) while displaying reviews on your storefront as well as across important channels such as Google Shopping and Meta Shops. Junip's integration ...
Use Live Statistics to monitor ticket volume, agent status and call activity
... levels of your agents Use the Live Voice report to monitor call activity, statistics like average wait time, and the current status of phone agents (available, busy or offline) Requirements Any role in Gorgias (Observer → Admin) may view Live Statistics Monitor live support ...
Magento 2 Variables
... Customer date of birth {{ticket.customer.integrations.magento2.customer.dob|datetime_format("MMMM d YYYY")}} Phone number used in last order {{ticket.customer.integrations.magento2.orders[0].extension_attributes.shipping_assignments[0] ...
Unmerge customers
... you'll need it later - and save the customer that should now contain only one customer's name, email, and phone number. 4. Recreate the other customer with the data you saved in the previous step. 5. Manually set the customer on all tickets where ...
WhatsApp FAQs
... this decision. If we do decide to pass these costs off to our customers, we will provide ample warning. Can I use the same phone number on multiple WhatsApp tools? No - you can't have one number on the native WhatsApp app/another tool and ...
Customer notes
... field, it'll be saved. The rest of the details below the note can tell you the customer's email address, phone, location, and the local time on their end - with the Show Less button, you can choose to expand and contract ...
WhatsApp 101
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
