... sidebar on the right-hand side of the ticket. The customer profile will include information straight from WooCommerce like contact details (email, phone number), and extensive order information (fulfillment status, specific line items, and their costs). The information sync is continuous ...
... channel": "phone", "via": "helpdesk", "source": { "type": "phone", "from": { "address": "{from phone number from zap step 1}", " ...
... -minutes setup. Display customer's Loyoly data in the Gorgias widget, such as loyalty points, missions completed, rewards claimed, phone number, and tier name. Optimize management of customer tickets by saving time on resolution with a direct link to the complete Loyoly profile ...
... Flip enables seamless agent handoff with rich caller data, so agents spend less time gathering information and more time helping customers. Opens and closes phone tickets automatically for each call, and creates tickets with voicemail transcriptions so you always have the context you need. Once a call is ...
... enable transcriptions for your voice integrations, follow these steps: Navigate to Settings: Go to Settings > Voice. Select Integration: Choose the phone integration for which you want to enable transcriptions. Toggle Options: Select whether you want transcriptions for calls, voicemails, or both. Save ...
... if you'd like to become an Attentive customer, request a demo. When Attentive tickets are created in Gorgias, if the incoming phone number matches an existing customer, Gorgias will merge their information automatically. This way, you will have all of the additional customer information ...
... Klaviyo include Gorgias events in your Klaviyo analytics dashboards Read more about Klaviyo setup and Klaviyo Reviews. When shoppers send SMS messages to your Klaviyo phone number, it creates a ticket in Gorgias. Each subsequent message is then added to the Gorgias ticket thread, and any reply from ...
We're providing six general templates in your helpdesk that can get your Help Center assembled and organized quickly - just make sure you review them and add specific data related to your business before publishing them. You can download some layout templates in .csv format here. They' ...
