... -user and agent consent before call recording began. You're also indicating that you won't be collecting payment information over the phone while the call recording feature is active. When the call ends, call recordings are logged in tickets alongside other events like messages and ...
... Channel filter Due to the nature of the Voice integration, call tickets/channels are isolated differently from other channels. Rules should be set up using Ticket Tags > (xxx) xxx-xxxx or Ticket Channel > is Phone. Related articles Default view, rule and team
... Settings -> App Store -> All apps. Here you'll see all our available integrations divided into sections such as Chat, Phone, SMS, and so on by their functions - you can also check out the Featured tab to see the most popular ones ...
... you determine how to optimize your resources and what areas can be improved. It consists of 3 sections: Caller Experience: display of the phone service your customers get, shown through the average wait and talk time. Call Volume: an overview of the total number of calls ...
... name}} Customer email address {{ticket.customer.ecommerce_data["uuid"].shopper.email_address}} Customer phone number {{ticket.customer.ecommerce_data["uuid"].shopper.phone_number}} Customer birthdate {{ticket ...
... is a popular way to store and transport data, like a digital filing system. For example, think of a contact list on your phone. Here's how a simple contact might look in JSON: { "name": "Alice", "phone" ...
... manually 1. In a ticket, search for the customer in the customer sidebar on the right using the order number, email address, phone number, or name. 2. A list of potential matches will appear, click on the profile you wish to merge. 3. Click Merge ...
... Clickable links that aren't landing on your Help Center (also called outbound links) Social media links we can detect Email or phone links you could have added to your Help Center You can't track: Searches, including search results and clicks Contact form ...
