98 Results for "phone"
KYC registration of UK numbers
... or send messages. The registration process has no fees and can take approximately 7 days. UK regulations require mandatory registration of UK long-code phone numbers to continue using Voice and SMS services due to the rise in scams and fraud over the last few years. These new requirements ...
Textline
... more issues. Textline offers the best tools for customer support workflow, team collaboration, and process automation. Your team can share one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously. Use features such as agent transfers, templated responses, scheduled messages ...
Integrations (Apps) 101
... Settings -> App Store -> All apps. Here you'll see all our available integrations divided into sections such as Chat, Phone, SMS, and so on by their functions - you can also check out the Featured tab to see the most popular ones ...
Voice Statistics 101
... you determine how to optimize your resources and what areas can be improved. It consists of 3 sections: Caller Experience: display of the phone service your customers get, shown through the average wait and talk time. Call Volume: an overview of the total number of calls ...
Klaviyo SMS
... be visible in a Klaviyo Review or SMS ticket. Read more about Klaviyo setup and Klaviyo Reviews. When shoppers send SMS messages to your Klaviyo phone number, it creates a ticket in Gorgias. Each subsequent message is then added to the Gorgias ticket thread, and any reply from ...
WooCommerce Variables
... name}} Customer email address {{ticket.customer.ecommerce_data["uuid"].shopper.email_address}} Customer phone number {{ticket.customer.ecommerce_data["uuid"].shopper.phone_number}} Customer birthdate {{ticket ...
Creating Flow variables using JSONPath
... is a popular way to store and transport data, like a digital filing system. For example, think of a contact list on your phone. Here's how a simple contact might look in JSON: { "name": "Alice", "phone" ...
Merge customers
... manually 1. In a ticket, search for the customer in the customer sidebar on the right using the order number, email address, phone number, or name. 2. A list of potential matches will appear, click on the profile you wish to merge. 3. Click Merge ...
