97 Results for "phone"
Voice FAQ
... calls, does Gorgias display the forwarding number or the customer's number for new inbound calls? You should see your customers' phone numbers, but it depends on your phone provider. If the provider blocks that information, their phone numbers won't be pulled ...
KYC registration of UK numbers
... or send messages. The registration process has no fees and can take approximately 7 days. UK regulations require mandatory registration of UK long-code phone numbers to continue using Voice and SMS services due to the rise in scams and fraud over the last few years. These new requirements ...
Textline
... more issues. Textline offers the best tools for customer support workflow, team collaboration, and process automation. Your team can share one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously. Use features such as agent transfers, templated responses, scheduled messages ...
Integrations (Apps) 101
... Settings -> App Store -> All apps. Here you'll see all our available integrations divided into sections such as Chat, Phone, SMS, and so on by their functions - you can also check out the Featured tab to see the most popular ones ...
Voice Statistics 101
... you determine how to optimize your resources and what areas can be improved. It consists of 3 sections: Caller Experience: display of the phone service your customers get, shown through the average wait and talk time. Call Volume: an overview of the total number of calls ...
Klaviyo SMS
... be visible in a Klaviyo Review or SMS ticket. Read more about Klaviyo setup and Klaviyo Reviews. When shoppers send SMS messages to your Klaviyo phone number, it creates a ticket in Gorgias. Each subsequent message is then added to the Gorgias ticket thread, and any reply from ...
WooCommerce Variables
While WooCommerce variables can't be selected directly from the helpdesk, you can still manually create them for any piece of information displayed in the WooCommerce widget. Variables Be sure to keep the quotation marks (”) before and after when you replace the uuid in the ...
Creating Flow variables using JSONPath
When using our HTTP request Flow step, you can create variables using the response you received from a third party to leverage it in subsequent steps (for example, get a customer's loyalty point balance). You can create variables from your response by defining their ...
