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214 Results for "shopify"

Help Center Order Management

... on your website If you don't have a Gorgias Chat integration, you must first create it to use the Order Management portal. Shopify is your backend The Order Management portal isn't currently compatible with other e-commerce platforms. You have an Automate Subscription If ...

AI Agent Actions: Shipmonk

... ShipMonk to answer WISMO-type questions in the case that it has more up-to-date fulfillment information than is available in Shopify. Update shipping address in ShipMonk→ this Action allows AI Agent to update the shoppers’ shipping address in ShipMonk AI Agent confirms with the ...

Explore AI Agent performance by ticket topic

... down for more detail. Open the Intents page → select AI Agent from the main menu, then select Intents If you have more than 1 Shopify store connected to Gorgias, use the dropdown menu to select a store Filter by date → use the Date filter to adjust the results ...

Order Management: create a new scenario to report order issues

... conditions These are the conditions that must be met in order for shoppers to select this issue from Order Management. You can choose from 4 Shopify values, including Order Status, Shipment Status, Fulfillment Status, Financial Status Use logical expressions like `is one of` or ...

PerfectBot.AI

... Learns from Multiple Sources. It's not just your Help Center. To understand your business, PerfectBot digs into your past customer tickets, Shopify product details, policies, and even your blog. 🛒 Full resolutions. PerfectBot can retrieve Shopify data in order to personalize each customer experience ...

Customize how AI Agent hands over Chats to live agents

When you enable AI Agent on Chat, you can customize how the AI communicates with shoppers during a handover to your live agents. You can create custom instructions both for when Chat is online and offline. In this article, you’ll learn how to customize handovers for ...

Frate Returns & Recommerce

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Frate's fully automated returns management software/app is optimized to reduce costs, emissions, and operational complexity with ...

Security and privacy FAQ for Gorgias AI Agent

Which large language model (LLM) does AI Agent use? AI Agent uses a combination of multiple secure LLM providers, including OpenAI, Anthropic, and internally fine-tuned LLMs. What is used to train my AI Agent? Your AI Agent’s ability to ...