238 Results for "shopify"
Surveywell
... sentiment and agent performance: measure satisfaction with products, shipping, and returns policies alongside service quality. 100% integrated to your helpdesk & Shopify. Automatically trigger surveys based on Gorgias ticket events, track agent performance, and view results right in your Gorgias dashboard. Agent leaderboard, ...
Omni Single Click Chat
... tool for brands who prefer to respond in-platform, without a backend needed to ingest conversations. Steps 1. Download the app from the Shopify app store, and install it: 2. Then go to the app settings within Shopify and connect the desired channels: 3. Once ...
Deliverlitics
... customer profiles. These profiles help identify patterns across multiple brands. With Deliverlitics merchants can evaluate users through surveys and manage behavioral insights, reflected as Shopify tags viewable inside Shopify and the Gorgias Widget. Steps From your Gorgias account head to Settings → App Store → All Apps Find Deliverlitics on the ...
Okendo
... Gorgias account. The ticket created for the review will be sent to the store's support email address, using the name of your Shopify account in the Name field. This means that you can identify which Shopify store the review was left on. Steps 1. Open your Okendo ...
MESA
... > All Apps. 2. Find MESA on the apps list and click it. 3. Click on the Connect App button. 4. Download MESA to your Shopify store. 5. You can now follow the steps if you have MESA added to your Shopify store. 6. From your MESA account click on ...
User permissions
... customers and update tickets. Basic All lite access, plus the ability to trigger integration actions directly from tickets (for example, processing a Shopify refund or cancellation). Lead All basic access, plus the ability to create and manage macros, rules, SLAs, views, ...
Gorgias Convert 101
Convert is an add-on product that enables ecommerce brands to elevate their customer experience by easily launching onsite campaigns to increase website conversion rates. If you're a chat user, you already have access to Convert and can launch free Light Campaigns. By subscribing, you ...
Auto-reply Rule best practices
You can set up Rules that will send out an automated response to let your customers know when you are available, answer their most commonly asked questions, provide them with their tracking number, etc. Auto-reply Rules can't be applied to ChannelReply tickets nor ...
