... , include info specific to the agent, the customer, and their order, tag the ticket, and cancel their last order in Shopify. Example: Edit address Use case: Responding to a customer who requests to change the shipping address of their last order when the ...
... that your entries are all merged into one. Here's an example: Record that you already have: v=spf1 include:shops.shopify.com include:outlook.com ~all Record that is in your helpdesk: v=spf1 include:mailgun.org ~all How it ...
... , and offer bulk discounts See What is Gross Merchandise Value (GMV) and How to Increase it? and, synced with your Shopify account, use our product picker to quickly send product links to your customers during conversations. You can create new Shopify orders directly within ...
... only if said customer has a specific tag. For example, you can offer a great deal for shoppers who have the VIP tag in Shopify. Shopify Customer Country Similar to the Shopify customer tag condition, you can target the Campaign to show only to shoppers who are visiting ...
Can we mute phone call notifications without declining the call? Not currently. How do I transfer a call from one agent to another? This can currently only be done by changing the assigned agent in the ticket. How long can the greeting message be? Your greeting message ...
Here you'll find instructions for some of the most popular domain registrars. While all registrars are very similar, some of the steps might slightly differ but, no matter the differences, the values should be added in the same way. If you're having issues ...
You can create custom HTTP widgets to show information from your custom HTTP integrations in the sidebar, under your customers' profiles. With custom action buttons and links, you can update data in another tool directly from inside Gorgias or navigate to a specific webpage from the widget ...
This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. If you want to display the current text values, run the following in the console: ...
