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SavedBy Package Protection

... to file your claim. Quickly double-check if an order is protected by SavedBy without the hassle of going back to the order within Shopify. Check the status of an already-filed claim directly within our Gorgias integration. No need to leave the Gorgias app! Steps First ...

Certainly

... on the next Module. 3. Lastly, you have to deploy the Gorgias Chat and Certainly on your website. If your website is running on Shopify, please embed the following snippet into your theme.liquid file. Make sure you replace the Gorgias Chat script with your own and replace ...

Helpdesk pricing

... email address, and each has a social media account integrated, then this would mean you have a total of 8 integrations: 2 Shopify integrations, 2 Chat integrations, 2 Email integrations, and 2 social media integrations. I'm paying through Shopify. What is the ...

Common HTML customization examples

... store You can add a hyperlink that will lead your customers to your Help Center directly from your store - here are the instructions for Shopify, for example: 1. Access your Shopify theme settings, and click on Customize. 2. For the header or footer, for example ...

Macros 101

... Gorgias account is equipped with 2 generic Macros: Generic: How can I help you? Generic - Sign off If you connect a Shopify integration, we'll populate several additional Macros for you, including Macros containing Shopify variables and actions. Using Macros in Rules Macros ...

Skio

... Settings -> App Store -> HTTP Integration, and new tickets from customers with Skio information should show the Skio widget. Connecting multiple Shopify stores to one Gorgias account: Follow these steps if you want multiple stores to be used to fulfill customer information in a single ...

Set up a custom domain for Click Tracking

... your existing Help Center URL (like help) so that it points to clients.gorgias.win. If you've purchased your domain from Shopify, follow their instructions to access your Shopify DNS settings. 4. Go back to the Gorgias helpdesk tab, enter the same custom domain ...

Swap Returns

... you once a customer who filed a return via your portal opens a Gorgias Ticket with your team: Steps 1. Make sure that your Shopify store is already integrated with your Gorgias helpdesk and your Swap account. 2. In Gorgias, navigate to Settings → App Store → All Apps. Search ...