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Helpdesk pricing

... email address, and each has a social media account integrated, then this would mean you have a total of 8 integrations: 2 Shopify integrations, 2 Chat integrations, 2 Email integrations, and 2 social media integrations. I'm paying through Shopify. What is the ...

Common HTML customization examples

... store You can add a hyperlink that will lead your customers to your Help Center directly from your store - here are the instructions for Shopify, for example: 1. Access your Shopify theme settings, and click on Customize. 2. For the header or footer, for example ...

Support Actions: Connect AI Agent to ShipHero

... ShipHero to answer WISMO-type questions in the case that it has more up-to-date fulfillment information than is available in Shopify. Edit shipping address → this Action allows AI Agent to update the shoppers’ shipping address in ShipHero AI Agent confirms with the shopper their ...

Macros 101

... Gorgias account is equipped with 2 generic Macros: Generic: How can I help you? Generic - Sign off If you connect a Shopify integration, we'll populate several additional Macros for you, including Macros containing Shopify variables and actions. Using Macros in Rules Macros ...

Skio

... Settings -> App Store -> HTTP Integration, and new tickets from customers with Skio information should show the Skio widget. Connecting multiple Shopify stores to one Gorgias account: Follow these steps if you want multiple stores to be used to fulfill customer information in a single ...

Set up a custom domain for Click Tracking

... your existing Help Center URL (like help) so that it points to clients.gorgias.win. If you've purchased your domain from Shopify, follow their instructions to access your Shopify DNS settings. 4. Go back to the Gorgias helpdesk tab, enter the same custom domain ...

Swap Returns

... and on the path Settings → HTTP Integration: Limitations Swap Returns only supports Shopify stores for the time being. It’s important that your Shopify store is integrated with Gorgias and Swap Returns first, then you can integrate Gorgias with Swap. If a return was initiated through Shopify ...

WAX

... can use this Tag to create Views and Rules in your Gorgias account. Limitations Please keep in mind that the integration with Wax currently supports Shopify and Shopify Plus merchants only. The Tickets created by Wax will appear as emails in your Gorgias dashboard. This is expected, and rest ...