Gorgias logo
Gorgias logo

All articles

214 Results for "shopify"

RechargeSMS (ElectricSMS)

... You can't start an SMS conversation with a customer from Gorgias. Why did Recharge send an SMS cancelation? That's a Shopify notification, you can change these settings. Here's Some assistance with that from Shopify. Recharge notifications can also be changed as per ...

AI Agent explained

Gorgias’s AI Agent helps Shopify brands to deliver personalized customer experiences by instantly resolving repetitive inquiries and driving sales through AI-powered conversations. AI Agent is trained specifically on your brand’s policies, website, and Shopify data to autonomously resolve customer questions — whether they ...

Revenue Statistics

... support team is generating by helping shoppers through the purchasing journey. Requirements You must subscribe to a Gorgias Pro plan or higher Only available for Shopify stores Reviewing your Revenue stats These statistics can be found at Statistics -> Support Performance -> Revenue and operate within the following ...

Alloy Automation

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Once you've connected Alloy, you'll be able to sync data from Shopify, BigCommerce, Klaviyo, ...

Narvar Returns & Exchanges

... purchase customer experience platform that enables businesses to track orders, streamline returns and exchanges, and communicate with customers through messaging. For non-Shopify merchants, this integration is limited to Track Page only - the rest of the features won't be available. Narvar Return & ...

Set up and go live with AI Agent

This article covers the basics of how to set up AI Agent and start automating repetitive customer inquiries. Using a plug-and-play setup, you can onboard AI Agent with knowledge about your store, products and policies. You can customize its behavior to reflect your brand ...

Rule Glossary: E-commerce

Shopify Shopify Last Order Created Date This part of the Rule will only be looking at when an order was created - this condition can help you target Shopify customers who made their order more than 5 days ago (that have still not been fulfilled). Financial Status Financial ...

AI Agent Actions: manage Skio subscriptions

Skio is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Skio in Gorgias, AI Agent can fully resolve requests from your shoppers who want to make changes to their current subscription, like skipping a shipment ...