... store has the Gorgias integration implemented, when support agents respond to the ticket, the responses will be sent out to the customer via email with the entire context of the SMS dialogue. However, upon ticket creation, the Recharge widget will appear in the ticket sidebar in ...
... like total spend, order location, and address so you're always targeting the right customers with the right message. Personalized Messaging Every email, text, or WhatsApp sent on your brand's behalf - all in one place. Personalize individual or bulk messages with filters ...
... select a Custom Request. 3. Go to Settings -> You -> Rest API, and copy your Base API URL, Username (email), and Password (API key). 4. Insert the following data into your Zap: Method: PUT URL: https: ...
... Up. Enter your First Name, Last Name, and Email Address. For the best experience, sign up for Gorgias Academy with the same email address you use to access your Gorgias account. Click Start Learning. Check your email inbox for an invitation to Gorgias Academy, then click ...
... resolution. Powered by advanced AI models - GPT-4, Llama3, and Claude 3.5 Sonnet. Personalized responses across the following channels: Email, Chat, Instagram DMs & SMS. 90% time savings for your CX team. Relays to human expertise where it matters most. Stateset ...
... notifications. Sync customer information and tracking updates from your AfterShip account to your corresponding Gorgias account. Populate tracking updates associated with a customer’s email address in Gorgias tickets. Navigate to the AfterShip Shipment Details page from the helpdesk with Gorgias’s deep link integration functionality. Respond manually ...
... usage right from the dashboard and view the cost of any additional tickets for that billing cycle. Leverage Chat-GPT to respond to customer emails. Upload docs & URLs with company FAQs and info, and our AI uses it to respond to customer inquiries. Currently in Beta Give ...
... name}} Customer last name {{ticket.customer.ecommerce_data["uuid"].shopper.last_name}} Customer email address {{ticket.customer.ecommerce_data["uuid"].shopper.email_address}} Customer phone number {{ ...
