Gorgias logo
Gorgias logo

All articles

331 Results for "email"

Instagram Comments

... a ticket will be created. From here you can handle all conversations just like you would with tickets from other channels, like Chat or email. You can also apply Macros, tag your tickets, and assign them to specific agents. When you reply to a comment directly on ...

Junip

... Gorgias allows you to manage review follow-up without leaving the Gorgias helpdesk. This integration allows you to respond directly to reviews privately via email or through Junip's public review response. Reviews that meet a specified star rating criteria (like 2 stars and below) are ...

Shopify Actions

... fixed amount) add shipping choose to charge taxes Then, you can choose to create the order as Paid or Pending and choose to email the invoice to your customer (sent from Shopify's end). Finally, you can type a custom message for your customer ...

Hark

... -text transcription, sentiment analysis, and contact information. You install the app A Hark form is automatically created for you The Hark team emails you a link or widget code to the form You place that link or widget code onto your website or contact page Customers submit ...

Flatlay

... Gorgias will be synced within the brand's settings: Customer lists and campaign communication function through Gorgias’ multi-channel comms (email, text, social DMs) to help you communicate with the creators you invite to campaigns from the dashboard and/or lists ...

RechargeSMS (ElectricSMS)

... store has the Gorgias integration implemented, when support agents respond to the ticket, the responses will be sent out to the customer via email with the entire context of the SMS dialogue. However, upon ticket creation, the Recharge widget will appear in the ticket sidebar in ...

Set the language AI Agent replies in

... a customer writes in French, AI Agent replies in French. If they write in German, AI Agent replies in German. This applies across email, chat, and SMS. Set the reply language For most brands, the default behavior — replying in the customer's language — is ...

Endear

... like total spend, order location, and address so you're always targeting the right customers with the right message. Personalized Messaging Every email, text, or WhatsApp sent on your brand's behalf - all in one place. Personalize individual or bulk messages with filters ...