Data from BigCommerce can be used in Rules - this enables you to automate processes based on BigCommerce customer and order information. For example, you can send an auto-reply based on the status of the last order of a customer. Here's what that might look ...
... to be done on each store individually. The BigCommerce integration itself only supports single-store connections. It isn't possible to connect one BigCommerce store to more than one Gorgias account, or multiple BigCommerce accounts to a single Gorgias account. Related articles Integrate BigCommerce BigCommerce Rules Create ...
... it manually into your message. Variables Customer name {{ticket.customer.integrations.bigcommerce.customer.first_name}} {{ticket.customer.integrations.bigcommerce.customer.last_name}} Customer email {{ticket.customer.integrations.bigcommerce.customer.email}} Customer phone number {{ticket ...
You'll need to have Admin user permissions in both BigCommerce and in Gorgias to integrate BigCommerce with Gorgias. 1. Open the Gorgias app in BigCommerce. 2. Click Install. 3. Enter your Gorgias subdomain. 4. Click Find my account.You'll be redirected to Gorgias and see the ...
... to integrate Alloy with the Gorgias platform. Once you've connected Alloy, you'll be able to sync data from Shopify, BigCommerce, Klaviyo, ShipBob, and other apps to view customer data in one location. With Alloy you can: Send update messages to ...
... level or order-level discounts Update billing and shipping addresses Steps 1. Open or navigate to a ticket for the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Duplicate order.3. Enter order details. 4. Select Draft or Paid order type. When creating a ...
New BigCommerce orders can be created through Gorgias without needing to open a new tab or window. Steps 1. Open or navigate to a ticket for the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Create Order. 3. Enter order details. 4. Select Draft or ...
... the order once the refund is done. Steps Refund the full order 1. Open or navigate to a ticket of the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Refund order.3. Enter order details. 4. Select Entire order. 5. Select a refund method.6 ...
