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Automate 101
Gorgias Automate works 24/7 to answer up to 60% of your most repetitive tickets with a 0-second response time, freeing your team to focus on conversations that actually need a human touch.
Set up Automate Features
Congratulations on taking your Support offering to the next level. Below are set-by-step instructions on how to set up the new features you've just unlocked.Quick response flowsQuick response flows allow you to have up to 4 custom frequently asked qu
Autoresponders
Autoresponders identify the intent of inbound email tickets and take action on your behalf either by closing tickets or replying with relevant information and then closing the tickets. Check out our articles devoted to the Autoresponders in the Rules
Article Recommendations in Chat
Shoppers can receive answers to their inquiries before getting to an agent by having relevant articles from your Help Center suggested during Chat interactions - when they type in the Chat, they'll get a suggestion for a helpful article from your Hel
How to test Automate features without billable tickets
You can use a Test mode to make sure your Automate workflows are working as intended without being billed for automated interactions. Test mode can be used to verify Flows, Article Recommendations and Order Management features.
Train your Article Recommendations
When you enable Article Recommendation in Chat, Gorgias' AI automatically recommends articles from your Help Center to answer shopper's questions. You can Train the AI to improve its recommendations and help you find gaps in your Help Center content.
