Automate pricingUpdated 3 months ago
Gorgias Automate pricing is based on the number of interactions that get completely resolved by Automate features, without agent involvement.
When subscribing to Automate, you choose a plan with a limited number of interactions per month (or year, for annual plans), just like the Helpdesk. If you exceed the limit, you can either upgrade or get charged overages. Higher plans offer more interactions at a lower price per automated interaction.
Monthly Pricing Model
| Pricing Tier | Automated Interactions | Cost ($/Month) | Overages |
|---|---|---|---|
| 1 | 30 | $30 | $2.00 |
| 1B | 80 | $80 | $2.00 |
| 1C | 120 | $114 | $1.90 |
| 1D | 150 | $143 | $1.90 |
| 2 | 190 | $180 | $1.90 |
| 2B | 360 | $306 | $1.70 |
| 3 | 530 | $450 | $1.70 |
| 3B | 800 | $640 | $1.60 |
| 4 | 1,125 | $900 | $1.60 |
| 4B | 1,500 | $1,125 | $1.50 |
| 5 | 2,000 | $1,500 | $1.50 |
| 6 | 3,000 | $2,100 | $1.40 |
| 7 | 5,000 | $2,500 | $1.00 |
Yearly Pricing Model
| Pricing Tier | Automated Interactions | Cost ($/Month) | Overages |
|---|---|---|---|
| 1 | 360 | $25 | $1.67 |
| 1B | 960 | $66.66 | $1.67 |
| 1C | 1,440 | $95 | $1.58 |
| 1D | 1,800 | $118.75 | $1.58 |
| 2 | 2,280 | $150 | $1.58 |
| 2B | 4,320 | $255 | $1.42 |
| 3 | 6,360 | $375 | $1.42 |
| 3B | 9,600 | $533.33 | $1.33 |
| 4 | 13,500 | $750 | $1.33 |
| 4B | 18,000 | $937.50 | $1.25 |
| 5 | 24,000 | $1,250 | $1.25 |
| 6 | 36,000 | $1,750 | $1.17 |
| 7 | 60,000 | $2,083 | $0.83 |
An automated interaction is a customer request that gets fully resolved without agent involvement, by using one of the features of Gorgias Automate. If the shopper still ends up talking to a support agent within 72h of the automated interaction starting, it will be charged as a billable ticket in your Helpdesk instead and won't count towards your Automate plan. You can read more about it here.
When an interaction starts with an Automate feature and then gets handed off, you can think of it as an Automate assist. With Order Management returns, for example, the customer can request a return in just a couple of convenient clicks, and the agent gathers all the information needed.
This is charged as a billable ticket and not an automated interaction (because the agent got involved). However, Automate still played a key role in resolving the request without extended back-and-forth.
To be clear, if the conversation is continued by an agent within 72 hours after it started, it will never be charged as both an automated interaction and a billable ticket.
Automated interactions are valuable because:
1. They are cheaper than helpdesk tickets since there is no human cost involved in helping the customer.
2. They provide customers with an immediate response and resolution, which is more satisfying than waiting for an agent’s response.
