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Gorgias Chat Integration

15 articles


Gorgias Chat - Installation

Using our chat integration is a great way for your customers and leads to connect with your support team in real-time, without the hassle of sending an email and waiting on a reply.Setup instructionsTo add the Gorgias chat widget to your store:Add a

Migrate to the New Chat Integration

The old integration will be totally disabled on March 31st. Starting from Feb 22nd, you will no longer be able to create integrations with the old chat. Please migrate as soon as possible following the steps described below. If you have any questions

Basic chat customization

Now that you have successfully installed your Gorgias Chat, here's how to customize it to your liking!Setup instructionsIn Settings → Integrations → Chat → Appearance, you can change the following:Chat titleIntroduction text during and after business

Advanced chat customization

If you would like to further customize the chat widget, you can follow the instructions below. However, you may first want to check out this guide on how to set up some basic chat customization.This article is meant to serve simply as a reference poi

Gorgias Chat - Campaigns

Chat campaigns, sometimes referred to as 'proactive chat', are a great way to engage customers on your website and can help increase conversions as well!Setup instructionsYou can create chat campaigns by going to Settings → Integrations → Chat → The

Gorgias Chat - Quick Replies

If your customers are asking similar questions over and over again, you can configure chat quick replies.Please just keep in mind that only Admin users can access these settings, as per the user permissions table here.How it worksWhen a customer star

Gorgias Chat - Shopper's waiting time

We're proud to present to you our latest Gorgias chat integration improvement - the queue system! Now your chatters will know how long they will possibly have to wait for a reply back from your end via chat.The goal of this feature is to help you set

Gorgias Chat - Widget Size/Weight Information

We have recently updated the Gorgias chat's size & weights to decrease the widget's impact on websites' loading times! It used to affect the performance score by 14 points, and now only by 3. This article describes the widget's specifications to achi

Gorgias Chat - Contact form

Contact form inquiries create tickets that you can reply to via email instead of creating a live chat ticket with little to no information filled from the customer. Benefits include:. Coupled with the Live Chat setting that you are free to toggle on

Gorgias Chat FAQs

In this article, we will respond to the most frequently asked questions for our chat integration.In case you cannot find the wished answer to your question please reach out to our Support team via the chat widget in the bottom right corner of the pag

Enable Article recommendations in Chat

Your shoppers can now get their questions answered by getting articles from your help center recommended on chat! 💬. Available only for merchants who have the automation add-on enabled, have at least one help center integration enabled with publishe

Gorgias Chat - Contact Form Customization

As you know, Chat contact form is now mandatory, in order to make sure it easily works for all of you, we’ve compiled in this article all the default text values used so you can adapt it to your needs. *Note: You may first want to check out this guid

Gorgias Chat - Automatic Online/Offline Status

Another hands-free feature coming your way! After releasing the offline mode last summer, get ready to meet our automated offline mode for the chat integration. 🕹️. Offline mode is when live chat conversations are not available but your customers ca

Gorgias Chat - Video

Gorgias Chat now supports embedding videos in live chat messages and chat campaigns. On the agent side. In a chat ticket click the `Insert video` button on the editor toolbox (when in a live chat ticket or editing a campaign message). Enter a valid U

Chat - Edit Copy & Translations

We are thrilled to announce that we are making advanced customization more accessible by allowing you to edit some of the chat chat copy (and translation) directly in the chat settings!. This will be a game changer to make sure your tone of voice is