Gorgias logo
Gorgias logo

All collections

Gorgias Help Center

7 articles

Articles

Gorgias Help Center

It is our pleasure to introduce to you our native Help Center integration! Now available to all non-legacy customers. 🎉How it worksWith the Gorgias native help center, you can set up an FAQ page on your website containing articles and guides sorted i

Help center templates

Below you'll find simple templates to organise your help center categories based on industry. View the sample help center to see how these categories appear. Download the csv templates then upload these into your Gorgias help center to get started qu

Advanced Gorgias Help Center Customization

Under the 'Customization' tab, you now have the possibility to customize your help center using HTML code. However, you may first want to check out this guide on how to set up some basic customization. 👍You can follow this documentation to get starte

Gorgias Help Center Tracking

If you were ever wondering how you can track your Gorgias help center searches, here's a neat workaround! In the meantime, we are working on our native tracking within the helpdesk UI.How it worksYou can track your help center searches by using a tra

Gorgias font library

How it worksWelcome to the Gorgias font library. We are trying to improve our font library and provide you with as many fonts as possible in order for you to find the right font for your Help Center in your language and alphabet.We have more than 130

SEO - Prevent your Help Center from being indexed

How it worksIn some cases, you might want to block your help center to be indexed from the search engines:Internal use onlyMake a private help centerContent for a certain type of customersOther reasonsThanks to our customization feature called “Extr

Help Center article recommendation in Chat

Your shoppers can now get their questions answered by getting articles from your help center recommended on chat. 💬. Available only for merchants who have the automation add-on enabled and have at least one help center integration enabled with publi