Set up Automate FeaturesUpdated a month ago

Automate is designed with a quick setup in mind - most features can be enabled immediately with little or no additional configuration required.

We provide 5 options for Automate setup:

• Self-setup using the Gorgias Academy course
• Self-setup using documentation
• Self-setup using video tutorial
• Instructor-lead setup with an Automate specialist (Basic and Pro accounts only)
• CSM-lead setup with your dedicated CSM (only for Advanced plans or higher)

Automate Bootcamp (Gorgias Academy Course)

Enrol in our interactive course to become a certified Gorgias Automate champion and improve your brand's customer experience in 30 days.

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Documentation setup

These Help Center articles include step-by-step instructions for setting up Automate and a summary of each feature, alongside supporting information and templates.

Flows

• Flows 101
• Create a new flow

Quick Responses

• Quick Responses 101
• Create a Quick Response
• Quick Response templates

Order Management

• Order Management 101
• Configure Track order option
• Configure Cancel option
• Configure the Return flow using one of the following methods:
  
  
  • Automated message (no Loop Returns integration)
  • Loop Returns integration

Report Order Issue (Order Management)

• Report Order Issue 101
• Default scenarios

Article recommendations

• Article Recommendations 101
• Set up Article Recommendations in Chat and Email

Autoresponders

• Autoresponder Rules 101
• Configure auto-close spam emails Autoresponder
• Configure send tracking information email Autoresponder
• Configure return request emails Autoresponder

Video tutorial setup

The Setting up Automate video tutorial walks through each Automate feature and explains how to set up/configure them in under 15 minutes.

You can click the chapters icon to skip between features.

Gorgias specialist setup

We have a team of automation experts available to guide you through setting up Automate in 30 30-minute 1:1 virtual calls. While we do have team members located globally, these calls are on a first-come-first-served basis and availability is limited. 

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Dedicated CSM setup

In addition to being e-commerce experts, all of our CSMs are experienced in automation. Your CSM can walk you through how to set up Automate and tailor the configuration of new features to your brand.